IT Support Specialist
2 days ago
About the Company
Kelsian Group Limited is an ASX 200 listed company and one of Australia's leading integrated land, marine, tourism, and public transport organisations.
We are committed to providing meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.
Job Summary
We are seeking a highly motivated and customer-focused IT Support Specialist to join our team in Brisbane. This varied role will involve providing front-line support and maintenance for our Australian business divisions.
The successful candidate will have excellent problem-solving abilities, be comfortable communicating across all levels of the organisation, and possess industry certification in relevant Microsoft technologies.
Duties and Responsibilities
Provide ongoing assistance to the IT Support Services Manager.
Monitor and respond to requests received via the IT Service Management Systems and telephone service.
Manage and administer user accounts and identities.
Provide both onsite and remote technical support for laptops, PC's and associated equipment, mobile devices, printers, video conferencing facilities, office productivity tools, and minor business applications.
Assist with the configuration and deployment of equipment including laptops, PC's and associated equipment, mobile devices, and printers.
Work collaboratively with colleagues in other teams to ensure that service requests are resolved in a timely and efficient manner.
Participate in the IT on-call support roster.
Assist the IT Support Services Manager with configuration items.
Asset management.
Process management.
Assist with the implementation of Asset processes and an asset structure.
Elevated tickets and calls for Level 1 Support Officers.
Requirements
To be successful in this role, you will possess:
Excellent customer service skills.
Effective verbal and written communication.
Excellent attention to detail.
Industry certification in relevant Microsoft technologies.
A current, unrestricted driver's licence and reliable vehicle to travel to provide site-based support.
Availability to provide after hours and public holiday support based on the IT on-call support schedule.
Estimated Salary: $65,000 - $90,000 per annum
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