Mobile Plant and Heavy Vehicle Repair Specialist

3 weeks ago


Melbourne, Victoria, Australia NTI Full time

About the Opportunity

NTI is seeking a highly skilled Mobile Plant and Heavy Vehicle Repair Specialist to join our Repair Management Team. As a key member of our team, you will play a vital role in ensuring exceptional customer service is delivered throughout the entire repair process.

Key Responsibilities

  • Perform on-site assessments to validate accident descriptions and damage observed
  • Review and negotiate towing and recovery processes to ensure seamless repair operations
  • Determine the correct repair process and parts identification to maintain high-quality repairs
  • Compose expert reports to claims in a timely manner, demonstrating your technical expertise
  • Manage relationships with repairers and contribute to the industry's growth and development

You will be a confident negotiator with excellent time management skills and a strong customer service focus. A minimum of 5 years' experience in the mobile plant or heavy vehicle repair industry is essential, along with relevant automotive trade qualifications.

About NTI

NTI is a market leader in the specialist insurance industry, boasting over 50 years of experience and backed by two of Australia's largest insurers. As a Best Employer, we offer a range of benefits, including competitive annual incentives, up to 50% discount on personal insurance products, and access to discounts on over 350 retailers across Australia.



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