Customer Service Business Partner

1 week ago


Canberra, ACT, Australia Bluescope Full time

Company Overview

We are BlueScope, a leading global steel company with operations spanning 15 countries. Our diverse team of over 16,500 people is our greatest strength, and we strive to create a safe, successful, and well environment for everyone.

Job Description:

This role offers an exciting opportunity to join our customer-focused team as a Customer Service Business Partner based in Canberra. You will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded. As part of our Lysaght business, you will contribute to the success of our company by providing top-notch support to our customers.

Responsibilities:

  • Customer Interaction: Engage with customers through various channels, including face-to-face interactions, phone calls, and emails, to understand their requirements and provide timely solutions.
  • Quote Management: Collaborate with internal stakeholders to manage quotes and inquiries, converting them into sales opportunities that drive revenue growth.
  • Product Solutions: Work closely with marketing, warehouse, and sales departments to ensure customer expectations are met, including product specifications, packaging, and delivery timelines.

Requirements:

  • Excellent Communication Skills: Provide clear and concise communication to customers, resolving issues effectively and efficiently.
  • IT System Familiarity: Quickly adapt to new and custom IT systems, utilizing your technical skills to improve customer experiences.
  • Attention to Detail: Maintain high standards of accuracy and attention to detail when managing customer data and interacting with clients.

What We Offer:

  • Career Development: Opportunities to learn and grow within the company, developing skills specific to your role and aspirations.
  • Innovative Environment: Collaborate with a passionate team to create innovative solutions, driving sustainability and excellence in all aspects of our business.
  • Benefits Package: Enjoy flexibility through our B-flex program, access to our Employee Assistance Provider, and ongoing training and development.

Salary: This full-time position comes with a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. Your hard work and dedication will be recognized and rewarded accordingly.



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