Aviation Operations Coordinator
1 week ago
We are seeking an experienced and skilled Customer Service Manager to join our team at dnata catering. This is a key role within our operations, and the successful candidate will play a crucial part in ensuring that our customer service levels meet or exceed expectations.
About the RoleThe main responsibilities of this position include:
- Managing Customer Relationships: The Customer Service Manager will be responsible for establishing and maintaining excellent working relationships with internal and external customers, including airlines, suppliers, and other stakeholders.
- Operational Coordination: You will coordinate daily and weekly flight schedules, meal allocations, and ensure seamless communication between teams.
- Problem-Solving: The Customer Service Manager will be responsible for investigating and resolving any incidents, accidents, or complaints involving staff and customers, while ensuring accurate records are kept.
To succeed in this role, you will require:
- Proven Experience: A proven track record in a similar customer-focused role, preferably in the aviation industry.
- Customer Service Expertise: Strong problem-solving skills, ability to handle challenging situations with tact and diplomacy, and a demonstrated ability to work with diverse stakeholders.
- Industry Knowledge: Sound knowledge of the airline catering industry, including food safety and HACCP qualifications (desirable but not essential).
- Language Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with both internal and external stakeholders.
In return for your hard work and dedication, we offer:
- Competitive Salary: A competitive salary package, commensurate with experience.
- Benefits: Five weeks annual leave, free onsite parking, meals, and uniforms, as well as national career development and progression opportunities.
- Company Culture: Be part of a close-knit and dedicated team committed to excellence, with access to discounts at hundreds of retailers, discounted health insurance, and wellbeing resources.
Dnata catering is part of the Emirates Group, Australia's largest inflight catering and retail partner. With 15 catering facilities across nine cities, we employ over 4,500 people, produce over 66 million meals, and service over 246,000 flights annually.
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