Senior Customer Success Lead

6 days ago

Sydney, New South Wales, Australia SafetyCulture Full time

About this Role:

We are seeking a Senior Customer Success Lead to join our Training team. The successful candidate will be responsible for delivering ROI throughout the customer lifecycle, driving adoption and retention of our products. This role involves partnering with Enterprise customers to understand their business objectives, ensuring seamless experiences, and creating positive outcomes.

Key Responsibilities:

  • Manage a portfolio of customers to drive deep product activation and engagement
  • Partner with customers to understand their current and future business goals and challenges
  • Advise customers on best practices using the SafetyCulture platform
  • Collaborate with sales teams to identify areas of opportunity and ensure non-event renewals
  • Become a trusted advisor to key stakeholders to enable the best customer experience possible

About You:

  • 5+ years experience in a customer-facing role servicing Enterprise customers
  • Background in leveraging data through various tools to inform and execute strategies
  • Persuasion and presentation skills to communicate effectively
  • Passionate about building lasting relationships with customers and colleagues
  • Able to actively listen, understand customer pain points, and take action

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