Expert Customer Service Specialist

7 days ago

Dalby, Australia beBeeFinancial Full time $60,000 - $85,000
Customer Financial Consultant Role

We are seeking an experienced Customer Financial Consultant to join our team. As a key member of our retail banking division, you will play a vital role in delivering exceptional customer service and providing expert knowledge of banking products and services.

Your primary responsibility will be to meet each customer's end-to-end financial needs and goals through effective transactional activities, needs-based conversations, and educating them on available financial solutions, including digital channels.

To succeed in this role, you will require strong communication and interpersonal skills, as well as the ability to work collaboratively within a team environment and adapt to change and ambiguity.

The ideal candidate will possess exceptional customer focus, experience working with technology, and a willingness to learn and grow with our organization.

Key Responsibilities:
  • Contribute to a significant uplift in customer engagement and advocacy by delivering personalized solutions and exceeding customer expectations.
  • Actively participate in and support business programs and initiatives to drive growth and improve customer satisfaction.
  • Take ownership of 'knowing your customer' from a risk perspective, ensuring compliance with all relevant policies and procedures.
Requirements:
  • Exceptional customer focus, with a proven track record of delivering high-quality customer service.
  • Experience working with technology, including proficiency in digital banking platforms.
  • Ability to multi-task and adapt to change, with a strong emphasis on continuous learning and professional development.
  • Willingness to work collaboratively within a team environment, supporting colleagues and contributing to a positive and inclusive workplace culture.
  • Sound understanding of compliance, with the ability to apply knowledge in a practical and effective manner.
What We Offer:
  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A range of flexible working arrangements to support work-life balance and optimize productivity.
  • Access to health and wellbeing services and discounts on selected products and services.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, please let us know on your application or visit our website for alternate contact methods.

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