End User Computing and Adoption/Enablement Team Leader

7 days ago

Parramatta Park, Queensland, Australia Australian Broadcasting Corporation Full time

About The Australian Broadcasting Corporation

The Australian Broadcasting Corporation is the nation's most trusted and independent source of Australian conversations, culture, and stories. With over 4,000 employees from diverse backgrounds across over 50 locations around Australia and overseas, we are proud to create, curate and deliver high-quality content that informs, educates and entertains Australian communities.

About the Role:

Lead the team focused on enhancing the ABC's end user computing and enablement functions, in line with the ABC's strategic direction and best practices.

Key Responsibilities:

  • Manage and coordinate the delivery of end user computing services, including desktop, laptop, mobile, printing, software, and hardware support, across the ABC.
  • Develop and drive expert IT adoption and enablement strategies, plans, and processes to foster adoption of technologies, systems, and applications across the ABC.
  • Manage, monitor, and report on the performance, availability, scalability and quality of end user computing and enablement services, ensuring compliance with IT policies, standards, procedures, and operational requirements.
  • Establish and maintain effective relationships with internal and external stakeholders, including vendors, partners, service providers and business units, to understand their needs, expectations, and feedback, and to ensure high levels of customer satisfaction and service quality.

About You:

  • Relevant tertiary qualifications or equivalent significant skills, knowledge, and experience in a computing related field.
  • Demonstrated expert ability to lead and motivate a team ensuring the delivery of high-quality service delivery that meet the needs of ABC stakeholders.
  • Demonstrated significant experience in managing a large End User Computing environment, including Windows 10/11, Mac OS, MECM, JAMF, Mobile Device Management technologies and Office 365.
  • Outstanding experience in managing the adoption lifecycle of complex IT solutions, including stakeholder engagement, change impact assessment, communication planning and execution, training delivery, design of adoption artefacts and post-implementation support.
  • High level of expertise in best practices and frameworks for IT adoption, such as PROSCI, ADKAR, or Kotter.

What We Offer:

The Australian Broadcasting Corporation is committed to creating a diverse and inclusive workplace culture. We encourage applications from Indigenous Australians, people from a range of cultural and linguistic backgrounds, people with disability and LGBTIQA+ individuals.

For more information on inclusive employee networks within the ABC please refer to Life Page on ABC LinkedIn.

For more information on working at the ABC visit abc.net.au/careers

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