Retirement Village Operations Manager
4 days ago
Lutheran Services is a leading provider of premium retirement living spaces and services, with a focus on individual wellbeing, connection, and an enriched quality of life.
About the RoleWe are seeking an experienced, "hands-on" Retirement Village Manager who thrives on building relationships and has demonstrated strong business acumen and leadership.
As the Retirement Village Manager, you will be responsible for the day-to-day asset management and operation of the residences with a purpose to create a connected, supportive and vibrant community.
This role will operate across both locations, ensuring seamless service delivery and resident satisfaction.
This will require:
- Ensuring resident satisfaction through responsive and effective problem solving
- Initiating events and networking with current and potential residents
- Monitoring and reviewing asset and village compliance in relation to the Retirement Villages Act
- Respect Policies and Procedures
- Management of the village budget
- Create a culture of inclusivity, support, growth and positivity
We are looking for an individual with:
- Relevant qualification or exceptional experience relevant to Retirement Living Management and Service Delivery
- Ability to promote and guide the implementation of business improvements
- Ability to manage competing priorities
- Strong attention to detail
- High level written communication skills
- Strong Customer service experience
- Resilient nature and positive attitude
We offer:
- Attractive Salary and Benefits
- Learning and development opportunities
- Access to salary packaging
- Good work life balance
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
- Membership to our dedicated Employee Assistance Program
- Access to Lutheran Services Employee Wellbeing Program: 5 to Thrive
- Travel Allowance
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