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Customer Experience Representative

2 weeks ago

Burnie, Tasmania, Australia beBeeService Full time
Job Description

We are seeking a skilled and dedicated individual to join our Frontline Operations team as a Customer Experience Representative. In this role, you will be responsible for providing high-quality service to clients via scheduled contact centre operations.

You will spend your time interacting with clients over the phone, supporting them in meeting their tax, superannuation, and registration obligations. You will also process account activities received through various channels, including phone, paper, web-chat, email, and online portals.

To succeed in this role, you will require good judgment and the ability to apply relevant policies and procedures to inform your decision-making. Your attention to detail will ensure accurate recording of outcomes, actions, and agreements.

You will work as part of a team, sharing knowledge to collaboratively resolve issues and contribute to continuous improvement.

This role may be offered on an ongoing or non-ongoing basis in various locations across Australia. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.

Requirements

To be successful in this role, you will require:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Good judgment and problem-solving skills
  • Attention to detail and accuracy
  • Ability to work effectively in a team environment
Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The opportunity to make a real difference in the lives of our clients
About Us

We value diversity and inclusion in the workplace. We are committed to creating a work environment that is welcoming and inclusive for all employees, regardless of their background, culture, or abilities.

We are an equal opportunity employer and welcome applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.

We are committed to reasonable adjustments throughout the recruitment process to ensure that all applicants have an equal opportunity to showcase their skills and experience.