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Guest Service Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Accor Apartments & Realty. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for delivering exceptional hospitality and creating memorable experiences.
Key Responsibilities- Guest Experience: Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Communication: Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
- Problem-Solving: Conquer challenges alongside guests, transforming dilemmas into success stories.
- Product Knowledge: Promote hotel amenities and services by having a deep understanding of products and offerings.
- Local Expertise: Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Administrative Tasks: Display proficiency in accurately handling reservations and managing guest accounts.
- Customer Service Skills: Innovative approach to exceeding customer service expectations.
- Teamwork: Skilled at collaborating within teams, as well as working independently.
- Organizational Skills: Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
- Communication Skills: Proficiency in both written and verbal communication.
- Previous Experience: Previous experience in hotel front desk operations is a valuable asset.
- Flexibility: Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.
- ALL Heartist Membership: Take advantage of discounts on accommodation and food & beverage worldwide.
- Family & Friends Discounts: Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on your worldwide stays.
- Learn Your Way: Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy.
- Build Your Network: With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
- Worldwide Opportunities: We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
