Experienced Operations Leader

4 weeks ago

Brisbane, Queensland, Australia Scentre Group Full time

**About Scentre Group**

Scentre Group is a leading retail property group that owns and operates 42 Westfield destinations across Australia and New Zealand.

We create extraordinary places and experiences that connect and enrich communities. Our vision is to be the first choice for customers, partners, and employees alike.

As an experienced operations leader in our BrandSpace team, you will play a crucial role in delivering retail activation in your allocated region. You will lead the delivery of high-quality activations, setting priorities and aligning goals across key business units including BrandSpace Retail Sales & Customer Experience Teams.

Key Responsibilities:

  • Be the 'voice of our partner' and work across teams to ensure our Retail and Brand Partners have the best possible experience.
  • Lead the delivery of retail and brand activation, setting priorities and aligning goals across our portfolio.
  • Support our Retail and Brand Partners from arrival to departure as well as leading post-activation enquiries.
  • Implement and manage our Retail and Brand Partner post-activation survey and response measurement, identify best practice and opportunities.
  • Support display guidelines, presentation, and Bump in and bump out processes.
  • Support commercials, contracts/client agreements.
  • Oversee the delivery of high-quality activations across the common mall.
  • Collaborate cross-functionally with sales teams to design, implement, and deliver tailored activations.

**Requirements:**

  • Previous experience in a customer-facing role or retail or event operations.
  • Experience managing multiple clients and activations whilst delivering results in an agile environment.
  • Experience working with contracts/commercial detail.
  • Excellent communication skills and experience selling concepts to internal stakeholders at all levels of the organisation.
  • Ability to problem-solve and influence outcomes.
  • Strong attention to detail.

**What We Offer:**

  • An estimated annual salary of $80,000-$110,000, based on location and experience.
  • A dynamic and inclusive work environment.
  • Ongoing professional development and training opportunities.
  • A comprehensive benefits package, including five days paid life leave, 18 weeks gender-neutral paid parental leave, and free parking at your local Westfield destination.

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