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Desktop Support Specialist
2 weeks ago
Desktop Support Specialist
We are seeking a dedicated Desktop Support Engineer to join our team. This is a mid-level position requiring 2 to 4 years of relevant work experience.
The successful candidate will provide essential support in maintaining and optimizing desktop environments while ensuring top-notch service delivery to our clients.
Key Responsibilities:- Provide operational support and troubleshooting services for hardware and software issues on desktop and laptop environments.
- Manage desktop-related incidents and service requests, ensuring timely response and resolution in line with service level agreements.
- Work closely with IT teams to enhance the efficiency and reliability of desktop systems and related applications.
- Conduct routine maintenance checks and upgrades to prevent potential issues and ensure a seamless user experience.
- Implement security protocols and measures to safeguard company data and resources across desktop environments.
- Create and maintain detailed technical documentation to assist in knowledge management and training initiatives.
- Engage in continuous learning and development to stay abreast of emerging technologies and solutions in the desktop support domain.
- Minimum 2 years of professional experience in desktop support environments, ensuring efficient resolution of technical issues.
- Must have strong desktop support skills (Mandatory skill), with an ability to oversee and enhance the performance of desktop systems.
- Proven expertise in managing and administering Active Directory to ensure smooth user and policy management across the organization.
- Proficiency in Office 365 support, including setup, troubleshooting, and maintaining productivity applications for users.
- Experienced in using network diagnostic tools to identify and rectify connectivity and performance-related issues.
- Hands-on experience with remote desktop software to provide seamless support for remote users and troubleshoot issues effectively.
- Knowledge and usage of SCCM (System Center Configuration Manager) to manage and deploy operating systems, patches, and software updates.
- Competence in hardware repair and maintenance, ensuring minimal downtime and effective resource utilization.
Skill Highlights: Office 365 support, Network diagnostics tools, Remote desktop software, SCCM (System Center Configuration Manager), Hardware repair and maintenance, ITIL best practices, Desktop Support
Educational Background: Not specified
Seniority Level: Associate
Employment Type: Full-time