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Senior Product Experience Designer
2 weeks ago
**About the Role:**
We are seeking a skilled Service Designer to play a key role in understanding people and designing accessible, sustainable, and seamless products, services, and experiences.
This is a design-focused position with opportunities for exploratory research to better understand users and identify possible solutions. You will drive the execution of qualitative and quantitative research to understand customer, business, and market needs and opportunities across all stages of the design process.
- Visualising the digital experience through strategic design practices
- Design focuses on positioning, collating documentation and putting digital design in a strategic context
- Project scoping: Drive the scoping and planning design activities in the project, ensuring they are delivered at high quality and on time
- Occasional design, evaluative & generative research and workshop facilitation
- Analysis and synthesis: Leading synthesis of research to identify and present evidence-led and key actionable insights
- Mapping and artifacts: Develop and create end-to-end customer journeys and service blueprints
- Prototyping: Develop prototypes for testing and validation purposes
- Design artefacts: Define the key features for prototypes and design requirements for subsequent research, UX, and UI design
- Techniques and frameworks: Utilise futures thinking, human-centred design, and systems thinking to help think about the drivers of change that are shaping the future and as core approaches to problem-solving and sense-making
**What We Need:**
To be successful in this role, you will need:
- A Graphic/UX/Digital/Visual design background with experience working in Service Design
- Experience in using collaborative ideation techniques to create and validate solutions
- High-quality strategy and service design skills across all phases of design, proven experience of applying methods to different projects, contexts, and user bases
- Background working in Corporate or Design Agency is easily applicable to our environment and expectations
- Experience using Adobe Creative Suite, InDesign, Illustrator, and digital integration tools is advantageous
- Proven ability in presenting complex information and concepts in a visual and understandable way
- Articulated experience and service impact and value of design solutions for customers and the business with rationale
- Excellent interpersonal, communication, negotiation, and collaboration skills
- Experience in future thinking and working with complex systems and structures
- Formal qualification in Visual Communication is relevant but not mandatory
