Senior Research Professional

3 days ago

Melbourne, Victoria, Australia beBeeResearch Full time $400,000 - $600,000
Research Expert

We are a boutique service design agency based in Melbourne. Our mission is to collaborate with organisations to align customer and business objectives, deliver better commercial outcomes, and make a positive impact on the lives of their customers.

Our team specialises in identifying failure demand across operational teams, conducting in-depth research on customer needs and preferences, and developing customer journeys, CX frameworks and practices in journey management.

Key Responsibilities:
  • Design and lead qualitative research projects, including developing research approaches, methods, and sampling mixes (some quantitative elements may be required)
  • Facilitate workshops with clients to identify key factors and attributes for participant selection
  • Present research outcomes to executive teams
  • Lead the recruitment of research participants
  • Conduct various research activities, such as interviews and ethnographic observations
  • Analyse and synthesise research data to provide actionable insights
  • Mentor the team and enhance the rigour of our research practice
Required Skills and Qualifications:
  • Critical thinking and analytical skills (going beyond surface-level observations to uncover deeper meanings and implications)
  • Expertise in journey mapping and blueprinting
  • Experience with product design and managing product performance and lifecycle management
  • Experience developing broad and deep CX frameworks
  • Expertise in researching customer needs and preferences, and developing persona frameworks
  • Experience in requirements gathering (technology, process, and behaviour)
  • Training and providing technical feedback to other senior designers in advanced research practices
  • Designing and leading the facilitation of workshops with small and large groups in person, online and hybrid
  • Positively influencing and managing client expectations as you work through ambiguity and uncertainty
  • Data visualisation skills, modelling concepts to enhance understanding
  • Advanced training or degrees in research
  • Service design training

The ideal candidate will possess excellent communication skills, be able to work independently and collaboratively as part of a team, and have a strong passion for delivering high-quality research results.

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