Highway Supervisor

An exciting opportunity exists for a Highway Supervisor to lead our dynamic team in Mackay. Reporting to our Service Manager, you will be an experienced leader with sound business acumen. This position is key to driving our team to success, whilst providing exceptional service and value to an existing and developing customer base.

Key Responsibilities:

• Lead a safe, efficient and productive service operation;
• Supervise, co-ordinate, plan and control the Mackay service operation;
• Attract, develop and retain a highly skilled and dedicated service team;
• Understand and implement OEM process and procedures;
• Assist our Service Manager with the development and expansion of the Service Department Business Plan;
• Monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience;
• Provide effective communication to the workshop employees via daily toolbox meetings;
• Plan for the future of the department and implement actions to ensure continued growth and development of the branch is in line with strategic planning and branch budget planning.
• Develop and implement continuous improvement ideas and concepts that continually improve the service department.

Requirements:

• Demonstrate a commitment to safe working practices;
• Have completed appropriate trade and/or management qualifications evidencing a focus on developing high performing teams;
• Minimum of 5 years' experience in the heavy engine related business or similar;
• Advanced knowledge of Penske brands Western Star, MAN, Dennis Eagle, MTU, Detroit & Allison;
• Experience leading teams in a fast-paced environment with strong customer facing responsibilities;
• Ability to motivate and coach employees in order to achieve individual department and team goals;
• A strong understanding and working knowledge of Quality Assurance;
• Team player who will adhere to and promote the Company's Values & Behaviours.

Why choose Penske Transportation Solutions?

At Penske, we know that it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees,
• Employee Assistance Program
• Family Friendly Benefits including Paid Parental Leave
• Access to Discounted Travel, Health Insurance & Motor Vehicle benefits