Logistics Operations Specialist

1 week ago


Brisbane, Queensland, Australia World Courier (Aust) Pty. Ltd Full time
Job Summary

World Courier (Aust) Pty. Ltd is seeking a skilled Logistics Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of shipments.

Key Responsibilities
  • Collect and deliver customer shipments in a timely and professional manner.
  • Process job orders and coordinate the collection and delivery of shipments, liaising with customers, agents, carriers, and other World Courier offices.
  • Prepare and execute customer shipments for air export and import, utilizing the company's shipment processing systems and completing regulatory clearances.
  • Monitor shipments in transit and take effective action to rectify any issues that may arise.
  • Provide excellent customer service by handling customer inquiries and providing estimates as required.
  • Assist with answering inbound calls and supporting other functional areas of the business as needed.
Requirements
  • Significant customer service and/or operations experience.
  • Strong international and domestic geographic knowledge.
  • Understanding of imports and exports processes and statutory requirements.
  • Proficiency in using the Microsoft Office Suite, including Word, Excel, and Outlook.
  • Experience negotiating timelines and pricing with stakeholders.
Skills and Abilities
  • Strong interpersonal and communication skills.
  • Sound level of numeracy and attention to detail.
  • Strong time management and organizational skills.
  • Sound written and verbal communication skills.
  • Problem-solving skills.
  • Ability to work flexibly within tight time schedules and variable workload demands.
  • Calm and customer-focused approach.
  • Initiative and ability to use it.
What We Offer

As a Logistics Operations Specialist with World Courier (Aust) Pty. Ltd, you will be provided with a comprehensive benefits package, including basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources. Additional country-specific benefits may also be available.



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