Logistics Operations Specialist
1 week ago
World Courier (Aust) Pty. Ltd is seeking a skilled Logistics Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the efficient processing of shipments.
Key Responsibilities- Collect and deliver customer shipments in a timely and professional manner.
- Process job orders and coordinate the collection and delivery of shipments, liaising with customers, agents, carriers, and other World Courier offices.
- Prepare and execute customer shipments for air export and import, utilizing the company's shipment processing systems and completing regulatory clearances.
- Monitor shipments in transit and take effective action to rectify any issues that may arise.
- Provide excellent customer service by handling customer inquiries and providing estimates as required.
- Assist with answering inbound calls and supporting other functional areas of the business as needed.
- Significant customer service and/or operations experience.
- Strong international and domestic geographic knowledge.
- Understanding of imports and exports processes and statutory requirements.
- Proficiency in using the Microsoft Office Suite, including Word, Excel, and Outlook.
- Experience negotiating timelines and pricing with stakeholders.
- Strong interpersonal and communication skills.
- Sound level of numeracy and attention to detail.
- Strong time management and organizational skills.
- Sound written and verbal communication skills.
- Problem-solving skills.
- Ability to work flexibly within tight time schedules and variable workload demands.
- Calm and customer-focused approach.
- Initiative and ability to use it.
As a Logistics Operations Specialist with World Courier (Aust) Pty. Ltd, you will be provided with a comprehensive benefits package, including basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources. Additional country-specific benefits may also be available.
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