Occupational Rehabilitation Specialist

3 weeks ago


Melbourne, Victoria, Australia WorkFocus Full time
Job Role Overview

We are seeking an experienced Injury Management Specialist to join our team at WorkFocus Australia.

This role is a critical part of our organisation's commitment to delivering exceptional care and support to our clients.

As an Injury Management Specialist, you will play a vital role in the recovery and rehabilitation of workers from our largest customers.

With your extensive experience and strong profile within the industry, you will deliver specialist services and strategic initiatives to achieve optimal health and return to work outcomes.

You will work closely with our team to maintain quality across customers, implement services as per SLA requirements, and coach team members to undertake work in accordance with customer requirements.

Responsibilities

As an Injury Management Specialist, your key responsibilities will include:

  • Maintaining quality across customers as per SLA requirements in regard to rates, costs, and durations
  • Implementing services as per Customer SLAs
  • Coaching team members to undertake work in accordance with customer requirements
  • Completing internal and external customer critical case reviews to drive strategy and good rehab on all claims
  • Representing WorkFocus at public forums and on various committees as required
Requirements

To be successful in this role, you will need to have:

  • Qualifications and relevant professional registration in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, or Rehabilitation Counselling
  • Significant occupational rehabilitation industry experience
  • Specialist knowledge and skillset with a solid reputation and profile within the industry
  • Demonstrated experience in the delivery of occupational rehabilitation services and strategic management of a portfolio
  • Customer service orientation with experience managing customer service agreements
  • Demonstrated ability to independently generate referrals and build portfolio
  • Strong communication and interpersonal skills with experience training, coaching, and developing others
  • Willingness to travel (car and license essential)
About Us

WorkFocus Australia is a leading provider of wellness and work services, with a strong commitment to delivering exceptional care and support to our clients.

We pride ourselves on our innovative approach to rehabilitation and our dedication to helping our clients achieve their goals.

As a team member, you will be part of a dynamic and supportive environment that values your contributions and provides opportunities for growth and development.



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