Client Care Liaison
3 days ago
We are seeking a highly motivated and organized Client Care Liaison to join our team at Your Helpers Home Services. As a key member of our support services team, you will be responsible for ensuring that our clients receive exceptional care and support in their homes.
Key Responsibilities:
- Visit clients' homes across the Tweed to Logan/Beenleigh areas to onboard them, complete Service Agreements, and tailor Schedules of Support.
- BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH FACE-TO-FACE INTERACTIONS.
- Coordinate cleaners and gardeners to meet participant needs efficiently.
- Manage incoming requests via phone and email, with professionalism and care.
- Collaborate with Support Coordinators and other key stakeholders.
- Update and manage job schedules, resolve issues, and keep detailed records.
- Conduct weekly care calls to ensure ongoing participant satisfaction.
Requirements:
- A people person with experience in building strong client relationships.
- Organized, detail-oriented, and skilled at juggling multiple tasks.
- A team player with a positive attitude and a knack for problem-solving.
- Passionate about making a difference in the lives of people with disabilities.
- Proficient in Microsoft Office (Word and Excel).
- Calm under pressure and quick to think on your feet.
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