Client Care Liaison

3 days ago


Gold Coast, Queensland, Australia Your Helpers Home Services Full time
About the Role

We are seeking a highly motivated and organized Client Care Liaison to join our team at Your Helpers Home Services. As a key member of our support services team, you will be responsible for ensuring that our clients receive exceptional care and support in their homes.

Key Responsibilities:

  • Visit clients' homes across the Tweed to Logan/Beenleigh areas to onboard them, complete Service Agreements, and tailor Schedules of Support.
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS THROUGH FACE-TO-FACE INTERACTIONS.
  • Coordinate cleaners and gardeners to meet participant needs efficiently.
  • Manage incoming requests via phone and email, with professionalism and care.
  • Collaborate with Support Coordinators and other key stakeholders.
  • Update and manage job schedules, resolve issues, and keep detailed records.
  • Conduct weekly care calls to ensure ongoing participant satisfaction.

Requirements:

  • A people person with experience in building strong client relationships.
  • Organized, detail-oriented, and skilled at juggling multiple tasks.
  • A team player with a positive attitude and a knack for problem-solving.
  • Passionate about making a difference in the lives of people with disabilities.
  • Proficient in Microsoft Office (Word and Excel).
  • Calm under pressure and quick to think on your feet.


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