Medical Office Assistant

4 weeks ago

Melbourne, Victoria, Australia Sprott Shaw College Full time

At Sprout Family Health, we're committed to delivering exceptional family-centered care in a team-based environment. As the Lead Medical Office Assistant, you'll play a pivotal role in our mission to provide flexible, individualized care for families.

This is an excellent opportunity for a medical professional with strong communication and organizational skills to join our team and contribute to the smooth operation of our practice. Your expertise will be crucial in managing patient flow, coordinating appointments, and delivering exceptional service that enhances patient experiences.

The ideal candidate will have proven experience as a Medical Office Assistant, with a recognized Medical Office Assistant program and ideally a few years of experience in a healthcare setting. Proficiency with electronic medical record systems is also essential.

You'll work collaboratively with our team of healthcare professionals to ensure the efficient delivery of patient care and operational efficiency. This position offers room for growth, allowing you to implement and improve processes that enhance patient care and operational efficiency.

We offer a competitive salary range of $52,640 - $58,240 per year, based on 40 hours of work per week and assuming a 4-week vacation period. If you meet the above criteria and are passionate about providing exceptional healthcare, please submit your resume for consideration.

About the Role

  • Patient Care and Communication: Provide warm and professional patient greetings, manage inquiries across phone, email, and in-person channels, and coordinate with our Health Navigator for seamless patient support.
  • Clinic Operations: Own scheduling for our multidisciplinary team, manage electronic health records, coordinate diagnostic tests and referrals, and conduct meet-and-greet calls for new members.
  • Team Leadership: Train and mentor team members, collaborate with clinical staff to enhance patient flow and clinic efficiency, and help develop policies and procedures.
  • Administrative Support: Coordinate special services like developmental checks and DEXA body composition scans, manage inventory of medical supplies, support new service implementation, and work cross-functionally with the marketing team.

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