Customer Experience Coordinator

1 week ago


Broken Hill, New South Wales, Australia YMCA NSW Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Team Member. This is an exciting opportunity for someone who is passionate about delivering exceptional service and creating memorable experiences for our members.

Key Responsibilities
  • To provide exceptional customer service and support to our members, responding to their queries and resolving issues in a timely and professional manner
  • To work collaboratively with the Recreation Team to ensure that all services are delivered to a high standard and that members have access to a range of programs and activities
  • To maintain accurate records and reports, ensuring that data is up-to-date and available for analysis
Requirements
  • Previous experience in a customer-facing role, preferably in a recreation or wellness environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members, staff, and external partners
  • Ability to work independently and as part of a team, prioritizing tasks and managing multiple deadlines
  • Current CPR certificate and First Aid training (or willingness to obtain)
What We Offer

In addition to a competitive salary, we offer a range of benefits, including:

  • A fun and dynamic work environment with opportunities for professional growth and development
  • Flexible working hours and opportunities for work-life balance
  • Free membership to our facilities, allowing you to stay active and healthy outside of work
About Us

The Y NSW is a profit-for-purpose organisation dedicated to empowering young people and building stronger communities. We operate 24 recreation centres, offering a range of programs and services that promote health, wellbeing, and social connection.



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