Digital Service Centre Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Australian Energy Market Operator Full time
About the Role

We are seeking a skilled Digital Service Centre Support Specialist to join our team at the Australian Energy Market Operator. In this role, you will be responsible for providing primary technical support and assistance to industry participants with their enquiries around AEMO's IT systems and services.

Responsibilities
  • Act as the main contact point for industry participants, receiving and handling requests for support with a focus on customer and service experience.
  • Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
  • Assist with the development of standards, applying the standards to track, monitor, report, resolve or escalate issues.
  • Monitor core contact centre service delivery channels and collect performance data.
Requirements
  • Demonstrated ability in a Customer Service or Service Desk role.
  • 2+ years in the energy industry or related businesses is advantageous.
  • Knowledge of Incident and Service Request Management, tools and processes.
  • Excellent written and verbal communication skills, including an outstanding telephone manner.
  • Excellent organisational and problem-solving skills whilst providing technical support is mandatory.
What We Offer
  • A competitive salary ranging from $80,000 - $110,000 per annum, depending on experience.
  • Flexible working options, including work from home, part-time, job share, hybrid options, and additional leave options.
  • Ongoing professional development opportunities, including projects, industry networks, job rotation, and study assistance.
About Us

The Australian Energy Market Operator is committed to designing and operating a sustainable energy system that delivers safe, reliable, and affordable electricity and gas. Our mission includes facilitating the transition to a net-zero energy system by 2050, working collaboratively with industry partners to achieve 100% renewable generation capability by 2025.



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