Prospective Client Service Associate

1 week ago

Geelong, Victoria, Australia beBeeReliability Full time $45,000 - $80,000
Customer Service Advisor Job Opportunity

We are seeking a highly motivated and enthusiastic customer-focused individual to join our team as a Customer Service Advisor. This is a fantastic opportunity to work with a leading health insurance brand, providing exceptional customer experiences and supporting customers through the good and bad.

The role involves assisting existing member inquiries related to their Health Insurance policy, providing multi-channel customer service across phone, email and live-chat. You will also be responsible for problem solving both straightforward and complex customer queries often in vulnerable situations, applying empathy and active listening in order to provide an exceptional member experience.

Key Responsibilities:

  • Assist existing member inquiries related to their Health Insurance policy
  • Provide multi-channel customer service across phone, email and live-chat
  • Problem solve both straightforward and complex customer queries often in vulnerable situations

Requirements:

  • AU or NZ Citizenship or Permanent Residency
  • Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
  • Confidence in working with numbers and maths
  • Full-time availability across Mon- Fri
  • Happy to work onsite in the Geelong office
  • Can do attitude and resilience
  • Exceptional communication skills both verbally and written

What We Offer:

  • A supportive and bubbly team environment
  • 4-6 week training programme to get you set up in the role
  • Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands

How To Apply:

Apply now and kick start your career with us. Please attach a screenshot clearly showing your vaccination doses and a recent police check within the last 3 months if applicable.

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