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As a senior analyst in our data analytics team, you will play a critical role in transforming data into actionable insights. Your mission is to create self-service methods that empower teams to make informed decisions and leverage analytics to enhance customer engagement across the digital ecosystem.
The data analytics team are experts in digital journeys and we draw on this expertise to experiment and launch innovative online banking and mobile app experiences for business customers.
Key Responsibilities:- Develop in-depth knowledge of the business and provide insights that inform improvements to the digital customer experience.
- Create analytical deep dives and dashboards that provide a unified view of the digital ecosystem to track customer experiences, sentiment, and interactions with AI assistants.
- Use curiosity to understand and share real customer experiences through impactful storytelling or unique visualizations that contribute to the design of digital journeys and experiences.
- Apply advanced statistical concepts and build predictive models to deliver analysis on customer segmentation and profiling that can infer recommendations.
- Communicate effectively and persuasively to project teams and leaders.
- Passion for data: You have a natural curiosity and drive about how data can be used to identify new opportunities and make impactful business decisions.
- Statistical foundation: You have a strong background in statistics and can leverage advanced concepts, experimentation, and modeling to draw conclusions of significance.
- Commercial experience with analytical tools & programming languages (SQL, Python, Spark).
- Knowledge of visualization best practices for complex data relationships (Tableau, Power BI).
- Minimum 2+ years in Data Analytics or similar experience.
