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Personal Banking Advisor

2 months ago

Shepparton, Victoria, Australia Jobs via eFinancialCareers Full time

Job Overview

We are seeking a skilled and customer-focused Personal Banking Advisor to join our team at our Shepparton branch. As a key member of our branch network, you will be responsible for delivering exceptional customer service and providing a seamless banking experience.

Key Responsibilities

  • Manage transactional and savings needs for customers
  • Connect customers with specialists when required
  • Proactively engage with customers via phone or email
  • Empower customers to make the most of their money

Requirements

  • Sales experience with a proven ability to meet and exceed sales targets
  • Numerical skills with proficiency in handling cash and accuracy in financial transactions
  • Customer service experience in a customer-facing role
  • Energetic personality with a genuine passion for helping people
  • Resilience in managing challenging situations or difficult customers
  • Ability to work effectively with colleagues to support branch goals and deliver outstanding service
  • Adaptability in learning and adapting to new banking procedures and technologies

What We Offer

  • Comprehensive training on banking products and services
  • Supportive team with hands-on guidance and resources
  • Opportunity to grow and advance your career with us
  • Generous paid and unpaid parental leave for nominated primary and support carers
  • Competitive remuneration and a great culture
  • Industry-recognised qualifications and career planning tools
  • Volunteer or community work opportunities

Our Culture

We value diversity and flexibility, and champion inclusion. We are committed to creating a supportive culture and accessible workplaces, branches, products, and services for our customers, employees, and community.