Housekeeping Operations Manager

About us

MiCare is a non-profit provider of services to diverse communities. We work in aged care, home care, retirement living and migrant and community services. Our mission is to enable people from diverse backgrounds to live comfortable, enjoyable and dignified lives.

About the role

Reporting to the Facility Manager, you will lead and oversee the daily operations of housekeeping and laundry functions. This will ensure the facility is maintained in a clean, safe and healthy environment for residents. The role also ensures compliance with aged care standards, infection control and quality assurance processes.

This is a collaborative leadership role suited to an experienced professional who enjoys building relationships, supporting their team succeed in a professional environment that is continuously evolving.

Key Responsibilities:

• Operational Leadership: Supervise, coordinate and mentor housekeeping and laundry staff to ensure timely completion of tasks to a high standard
• Quality Control and Safety : Ensure all housekeeping and laundry services comply with organisational policies, aged care standards, infection prevention and control guidelines and workplace health and safety regulations
• Audits : Conduct regular internal audits of housekeeping and laundry practices, including infection control, equipment safety, chemical handling and linen management addressing non-conformances promptly
• Documentation and reporting : Maintain accurate records relating to cleaning schedules, laundry cycles, stock levels, incident reports and compliance checks. Ensure documentation is up to date and accessible for audits and accreditation
• Quality Improvements : Actively contribute to the development and implementation of quality improvement initiatives. Use data from resident feedback, audits and incident reports to identify trends and areas for service enhancement
• Risk Management : Identify risks in service delivery (e.g. infection outbreaks, equipment failures, supply shortages) and implement mitigations strategies in collaboration with management
• Confidentiality : Handle resident information, incident reports and staff performance issues with discretion and in accordance with privacy and confidentiality standards
• Professional development: Stay informed about changes to aged care legislation, workplace safety requirements ensuring team practices remain current and compliant.
• People Leadership : Provide effective and accountable leadership to a multidisciplinary team, fostering a culture of excellence, safety, respect and inclusion. Ensure workforce planning reflects organisational needs for our residents and aligns with staff models, Award requirements and WHS obligations. Drive recruitments, onboarding, performance development and succession planning in collaboration with HR. Mange team dynamics, address performance concerns and lead structured feedback and coaching conversations to enhance accountability and outcomes. Ensure all staff are appropriately credentialed, trained, supervised and supported.
• Communication & Stakeholder Engagement : Act as the first point of contact for residents in relation to housekeeping and laundry services. Actively listen to concerns, respond promptly to requests and ensure services meet resident expectations whilst maintaining dignity and respect. Maintain open and supportive communication with housekeeping and laundry teams. Work closely with nursing, lifestyle, catering and maintenance teams to ensure services are aligned and coordinated. Communicate regularly with the Facility Manager on service delivery, staff performance and issues requiring escalation.

Why work with us?

• A collaborative and supportive team environment that values innovation.
• The chance to shape the Housekeeping and Laundry Teams, driving positive change within the facility
• Be part of an organisation and team, where your expertise and input are valued, contributing to the success of a people-focused company.

Requirements

The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check, and influenza and COVID 19 Vaccinations.

How to apply

Submit a copy of your Resume and complete your work history and education information on the application page and we'll be in touch. We will be interviewing before applications close so don't delay sending in your application .