Retail Performance Leader

2 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $60,000 - $70,000
Key Responsibilities

The Retail Operations Manager will drive business growth by leveraging retail and sales expertise to drive results, while controlling costs and fostering a high-performance culture. This role is accountable for store performance against financial and key performance indicator targets. Additionally, the Retail Operations Manager will be responsible for managing all aspects of the store in line with the broader commercial strategy.

Delivering Customer Service:

  • Provide exceptional customer service both personally and within the team, meeting company expectations and brand guidelines.
  • Ensure consistent high standards of customer service through ongoing effective team training and coaching.
  • Develop and drive initiatives to ensure a high level of customer service by regularly reviewing customer service results/feedback.

Relationships and Partnerships:

  • Maintain a profound relationship with vendors and suppliers, collaborating as required.
  • Effective management and resolution of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes.

Store Operations:

  • Maintain physical security of stock, assets, and team.
  • Control expenses and minimize stock loss or shortage.
  • Manage store security, theft prevention, and report any security breaches or concerns.
  • Accurate and timely execution of monthly/sporadic promotions.
  • Ensure staffing schedules deliver an optimal balance between service and cost efficiency.

Team Management:

  • Coaching, counselling, and developing team members, ensuring correct company policies and procedures are followed.
  • Ensures compliance and demonstrates an understanding of WHS regulations to ensure a safe work environment for all team members.

Requirements

This role requires a proven leader capable of developing a high-performing culture in a fast-paced, dynamic environment. The ideal candidate will have previous experience in a similar role or capacity, ideally within the premium retail/travel, FCMG, or hospitality industry.

Key qualifications include:

  • Proven ability to influence at all levels in the business.
  • Demonstrates a thorough knowledge of managing a profit and loss with a keen understanding of strategic planning, forecasting, and financial analysis.
  • Well-developed communication and coaching skills, with the ability to multitask and make things happen.
  • Commercially astute and customer-centric.
  • Proficient in MS Office applications, time and attendance software, and SAP/R3 (Retail) or similar ERP system.
  • Bachelor's degree in Business, Commerce, or a related discipline (or equivalent relevant work experience).

What We Offer

Heinemann offers a range of benefits, including:

  • Free on-site parking.
  • 12 weeks Paid Parental Leave, additional leave per year.
  • Up to 20% discount on all duty-free products.

Why Work With Us

At Heinemann, we value our employees and offer a great working environment with plenty of perks. Our staff enjoy discounts from our retail outlets when they travel, career development opportunities, corporate activities, but most importantly, the opportunity to be part of a team who understands that our people are at the core of everything we do.

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