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Care Manager
3 weeks ago
The primary goal of this role is to provide support and guidance to individuals who are experiencing financial hardship and need assistance in achieving their financial wellbeing.
About the Job- Deliver high-quality financial counselling services to clients with diverse and complex needs, including those who are victims of financial abuse or family violence.
- Apply a trauma-informed approach, taking into consideration the client's cultural background and personal circumstances, to ensure that they receive the most appropriate and effective support.
- Collaborate with internal teams and stakeholders to contribute to strategic and operational outcomes for Client Services.
- Advocate and negotiate on behalf of clients with financial institutions and service providers to achieve the best possible outcome.
- Provide expert advice and guidance to clients on managing their finances and achieving their financial goals.
- Develop and implement individualised plans to address the client's specific financial needs and circumstances.
- Work closely with other professionals and agencies to ensure that clients receive comprehensive support and services.
- Stay up-to-date with relevant legislation, policies, and procedures to ensure that clients receive the most accurate and effective information.
- A minimum Diploma level qualification in financial counselling or a related field.
- At least 2 years of experience in financial counselling, including working with vulnerable and at-risk clients.
- Demonstrated understanding and ability to implement trauma-informed approaches to practice.
- Experience in domestic and family violence and financial abuse financial counselling, including risk assessment.
