Advanced Cloud Engineer

2 weeks ago

Sydney, New South Wales, Australia beBeeCloud Full time $155,584 - $216,124
Key Roles and Responsibilities

In this pivotal position, you will be responsible for delivering world-class engineering-led support experience to our esteemed customers on Azure.

As a customer-focused engineer, you will work closely with customers to resolve critical and complex problems, support key customer projects, and drive resolutions. This is an exciting opportunity to leverage your technical expertise and passion for cloud computing to enhance customer experience through innovation.

  • Drive resolution of critical and complex problems, supporting key customer projects on Azure.
  • Collaborate with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering teams to deliver exceptional service.
  • Track customer incidents with minimal oversight, engage with strategic customers and partners to understand issues, contribute to troubleshooting, and communicate progress and next steps to customers.
  • Utilize engineering and support tools, customer telemetry, and direct customer input to detect and flag issues in products or customer usage.
  • Share best practices and help customers stay current with guidance.
  • Identify and leverage developmental opportunities across product areas and processes for professional growth and to resolve customer issues.
  • Serve as a connecting point between the product team and customers throughout the engagement, understanding business and availability needs, and providing proactive guidance on designing configurations and deploying solutions on Azure.

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