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As a Digital Solutions Architect, you will be responsible for executing relevant Service Management processes to drive consistent service delivery for incidents, problems, change and requests related to Technology application platforms. This involves participating in the development of the Digital & SaaS Applications strategy and roadmap, designing and maintaining sustainable, secure, reliable and high performing web solutions and services to meet business needs.
You will also manage the design of Digital & SaaS solutions in support of refreshes and/or upgrades or other system/application integrations with existing solutions, implement plans for the reliable operation of the key platforms, including disaster recovery and business continuity plans, and manage and maintain timely and accurate system documentation.
Additionally, you will plan the development of new requirements, features and functionality to meet business requirements, provide technical support and training for Digital applications including escalation and resolution to external service providers in line with service management and delivery standards, and liaise with managed support vendors & business stakeholders to lead the ongoing Support & DevOps pipeline for Digital Applications.
