Transformation Project Coordinator

6 days ago

Australia beBeeBusiness Full time $120,000 - $140,000

The Opportunity - 12 Month Day Rate Contract

We are seeking an experienced professional to support a major transformation initiative. Over the next six months, you will partner with senior stakeholders across billing, customer, operations, finance, and IT to define requirements and shape solutions that improve billing accuracy, customer outcomes, and regulatory compliance.

Key Responsibilities:

Collaboration and Requirements Definition:

  • Work with stakeholders to gather, document, and validate business requirements relating to billing processes and systems
  • Analyse current-state billing operations, customer journeys, and regulatory obligations to identify pain points and opportunities for improvement

Solution Development and Documentation:

  • Support the definition of scope, benefits, costs, and business impacts for billing system enhancements and related projects
  • Develop clear documentation including business requirements, process maps, options analysis, and impact assessments

Facilitation and Communication:

  • Facilitate workshops, interviews, and working groups with stakeholders across customer, finance, operations, IT, and regulatory teams
  • Assist in preparing presentations and supporting materials for executive and steering committee review

Required Skills and Qualifications:

  • Tertiary qualifications in Business, Information Systems, or a related field; relevant certifications highly regarded
  • Proven experience as a Business Analyst on billing systems (preferably in energy or utilities)
  • Strong understanding of energy industry processes , customer billing, market settlements, and regulatory requirements
  • Demonstrated ability to translate complex business and system requirements into clear documentation for technical and non-technical stakeholders
  • Experience in agile and / or hybrid delivery environments, with strong facilitation and requirements management skills
  • Solid financial and commercial acumen, including the ability to support cost-benefit and ROI analysis
  • Excellent communication and stakeholder engagement skills, with confidence in presenting to senior leadership and governance forums

Why Work with Us:

We offer a hybrid working environment, excellent company culture, state-of-the-art Melbourne office, and onsite Tech Bar.

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