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Operational Coordinator

2 weeks ago

Sydney, New South Wales, Australia Arup Full time

Are you passionate about delivering exceptional customer experiences? Do you have a proactive attitude and excellent communication skills? If so, we encourage you to apply for the Client Experience Coordinator role at Arup.

About the role

This role is responsible for providing exceptional services to our clients and visitors, ensuring their needs are met efficiently and in line with Arup's brand standards. You will work closely with the Staff Services Coordinator to ensure smooth front-of-house operations.

Responsibilities

  • Welcome clients and visitors, ensuring their needs are met efficiently and in line with Arup's brand standards.
  • Deliver business lounge services, including refreshments, assistance with guest Wi-Fi, and local transport information.
  • Monitor and maintain meeting room standards, assisting with setups and pack-ups for key meetings.
  • Process catering orders and manage package deliveries.
  • Collaborate with the Staff Services Coordinator to ensure smooth front-of-house operations.

Requirements

  • Experience working in an office environment, particularly in a busy front-of-house area.
  • Strong customer service or concierge experience in a corporate or hospitality setting.
  • Ability to uphold high standards of work, ensuring accuracy and completeness.
  • Excellent communication skills, with the ability to connect with diverse stakeholders.
  • Demonstrated commitment to ethics, honesty, and resilience in a dynamic environment.