Operational Risk and Controls Manager

6 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

As the Customer Engagement Business Assurance and Controls Lead, you will be responsible for monitoring the risk and controls environment across Customer Engagement and where relevant broader Retail division.

This role includes:

  • Leading the provision of compliance support across the BUs to a range of stakeholders to ensure continued adherence to compliance requirements and obligations
  • Supports completion of compliance plans, attestation etc to manage obligations in line with regulatory requirements and frameworks
  • Ensure that the business has given adequate consideration around risks, obligations and controls impacted/introduced by business initiative or strategic change
Key Performance Indicators (KPIs)

The success of this role will be measured against the following KPIs:

  • Effective monitoring and management of risk and controls environment across Customer Engagement and where relevant broader Retail division
  • Improved risk capability and effectiveness across the Controls Office and in the risk management practices of the Retail Division
  • Enhanced compliance and regulatory outcomes


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