Strategic Account Manager
4 weeks ago
We're looking for a seasoned Customer Success Expert to join our Hospitality Customer team in APAC. As a Strategic Account Manager, your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.
Your Key Responsibilities:
- Act as the single point of contact and account owner for Lightspeed's largest and highest valued customers.
- Responsible for driving product adoption and Net Revenue Retention of your book of business.
- Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed.
- Monitor customer usage data, go-live dates, health indicators, and translate into strategies for account retention and growth.
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation.
- Own, manage, and drive key customer accounts.
- Establish and maintain strong relationships with Lightspeed customers with a strong understanding of their business, goals, and objectives.
- Work cross-functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events.
- Own and drive the strategy for each customer in your book of business.
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps.
What You Need to Bring:
- Experience in a key accounts level Customer Success or Account Management role in B2B environments.
- Experience owning a large book of business ($ annual revenue).
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly.
- Experience in a SaaS and/or technology-related field.
- Industry expertise in hospitality.
What's in it for you?
- A truly flexible work environment.
- Genuine career opportunities in a company that's creating new jobs every day.
- Work in a team big enough for growth but lean enough to make a real impact.
Benefits:
- Lightspeed share scheme.
- Unlimited paid time off policy.
- Flexible working policy.
- Work remotely from anywhere in the world for up to 60 days per year.
- Health and wellness benefit of $500 per year.
- Mental health online platform and counselling & coaching services.
- Paid leave and assistance for new parents.
- LinkedIn Learning license.
- Volunteer day.
- Dog-friendly environment.
- Incredible snack bar filled with a variety of snacks & drinks.
- Weekly catered lunches for the entire office.
- Dedicated Wellness Room for your physical and mental health needs.
- Exciting events hosted regularly by our Melbourne Culture Club.
- Award-winning office space located in Southbank, VIC.
-
Management Accountant
1 month ago
Melbourne, Victoria, Australia Macro Recruitment Full timeA strategic support role for a junior Management Accountant seeking to establish their career under the guidance of a highly experienced CFO.Requires commercial management accounting experience Competitive salary package Inner eastern suburbs location This role offers the opportunity to work with a prestigious sports club, providing a unique and energizing...
-
Strategic Account Manager
4 weeks ago
Melbourne, Victoria, Australia ITW Full timeAbout the Role:We are seeking a highly motivated and results-driven Strategic Account Manager to join our team at ITW. As a key member of our sales function, you will be responsible for delivering sustainable, profitable, and long-term growth through market gain and robust strategic account plans.Key Responsibilities:Develop and implement growth initiatives...
-
Strategic Account Manager
4 weeks ago
Melbourne, Victoria, Australia Lightspeed Full timeAbout the RoleWe're seeking a seasoned Strategic Account Manager to join our Hospitality Customer team in APAC. As a trusted partner for our customers, you'll drive retention and expansion of your book of business, consisting of Lightspeed's highest valued customers.Your Key ResponsibilitiesAct as single point of contact and account owner for Lightspeed's...
-
Strategic Account Manager
1 week ago
Melbourne, Victoria, Australia Saaki Argus & Averil Consulting Full timeJob OverviewSaaki Argus & Averil Consulting seeks a highly skilled Strategic Account Manager to lead our efforts in the BFSI sector. This role involves managing and expanding key multinational accounts, building relationships with decision-makers, and collaborating with cross-functional teams.About the RoleThis is a permanent position based in Melbourne,...
-
Strategic Account Manager
4 weeks ago
Melbourne, Victoria, Australia Allan Hall Business Advisors Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Allan Hall Business Advisors. As a key member of our external sales team, you will be responsible for managing existing client accounts and driving new business development efforts to ensure all financial and non-financial objectives are met.Your Key...
-
Strategic Account Manager
2 weeks ago
Melbourne, Victoria, Australia Traffic Full timeJob Title: Senior Account ManagerAbout the Role:We are seeking an experienced Senior Account Manager to join our team at Traffic's Melbourne office in Cremorne. As a Senior Account Manager, you will be responsible for the day-to-day management of allocated clients, including setting up jobs, estimating and invoicing, writing briefs, and managing other...
-
Strategic Account Manager
1 month ago
Melbourne, Victoria, Australia Lightspeed Full timeWe're looking for a Strategic Account Manager to join our Hospitality Customer team in APAC. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.You strive to be a trusted partner for your customers by taking a collaborative approach to understanding their goals and...
-
Strategic Account Development Manager
3 weeks ago
Melbourne, Victoria, Australia JPS Recruitment Group Full timeDiscover a dynamic opportunity with JPS Recruitment Group as a Strategic Account Development Manager. Our client, a leading consultancy for sales and management staff in the print and packaging industries, seeks an exceptional individual to join their team. Key responsibilities include:Developing and maintaining strong relationships with clients to drive...
-
Strategic Account Manager
3 weeks ago
Melbourne, Victoria, Australia Airwallex Full timeAbout the Role:Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With a powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations in one single platform.The Strategic Account Manager role is a...
-
Strategic Account Manager ANZ
4 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeGrow Your Career with Salt RecruitmentSalt Recruitment is partnering with a renowned Global Publisher and Commercial Research Organization to deliver innovative services to Academia and corporate clients.About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team in Melbourne. As a Strategic Account Manager,...
-
Strategic Account Growth Manager
2 weeks ago
Melbourne, Victoria, Australia AU082 HONAN OPERATING CO PTY LT Full timeJob OverviewWe are seeking a highly skilled Strategic Account Growth Manager to join our team at AU082 HONAN OPERATING CO PTY LT in Melbourne.
-
Strategic Account Growth Manager
6 days ago
Melbourne, Victoria, Australia AU008 Marsh Advantage Insurance Pty Ltd Full timeCompany OverviewAU008 Marsh Advantage Insurance Pty Ltd is a leading insurance provider seeking a talented individual to fill the position of Strategic Account Growth Manager in our Melbourne office.
-
Strategic Account Development Manager
5 days ago
Melbourne, Victoria, Australia Ensure Recruitment Full timeJob Description:About Us:At Ensure Recruitment, we specialize in connecting exceptional talent with businesses that value expertise and leadership. As a Strategic Account Development Manager, you will be part of our team dedicated to delivering results-driven solutions for our clients.The Role:We are seeking an experienced Senior Account Manager to join our...
-
Strategic Account Manager for Easygo
4 weeks ago
Melbourne, Victoria, Australia Easygo Full timeEasygo Account Manager Role OverviewThe primary objective of this Account Manager position at Easygo is to establish and maintain strong relationships with our valued partners across various areas, including programming, marketing, and finance. As the primary contact for these partners, you will be responsible for managing activities such as content...
-
Strategic Enterprise Key Account Manager
6 days ago
Melbourne, Victoria, Australia Six Degrees Executive Full timeAccount ManagerAbout the opportunity:We are seeking a highly skilled commercial enterprise account manager to play a pivotal role in managing and growing partnerships with two high-profile customers.Key Responsibilities:Client Relationship Management: Oversee the management of two high-profile strategic key accounts, ensuring that all client needs are met,...
-
Strategic Account Growth Manager
2 weeks ago
Melbourne, Victoria, Australia Atradius Full timeJob OverviewWe are seeking a highly skilled Strategic Account Growth Manager to join our team at Atradius. This is an exciting opportunity for a talented individual to drive business growth and develop strong relationships with our existing customer portfolio.
-
Strategic Account Development Manager
1 week ago
Melbourne, Victoria, Australia Ensure Recruitment Full timeRole OverviewWe are seeking an experienced Senior Account Manager to join our team at Ensure Recruitment.This is a leadership role focused on developing and managing key client relationships within the Construction market, with a strong emphasis on people leadership and development.The successful candidate will have a proven track record in commercial...
-
Strategic Account Manager ANZ
4 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeSalt Recruitment is partnering with a reputable Global Publisher and Commercial Research Organization that offers services predominantly to Academia and corporate clients.As a Strategic Account Manager, you will be responsible for developing and executing growth strategies, primarily focusing on nurturing and expanding existing relationships with the...
-
Strategic Enterprise Account Development Manager
2 weeks ago
Melbourne, Victoria, Australia Arista Networks Full timeArsita Networks is seeking an experienced Strategic Enterprise Account Development Manager to join our Sales team in Melbourne.As a key member of our sales organization, you will be responsible for driving revenue growth and expanding our presence within commercial and enterprise accounts in the region.We are looking for a seasoned sales professional with a...
-
Strategic Account Manager
2 weeks ago
Melbourne, Victoria, Australia Capgemini Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our Financial Services team. As a key member of our organization, you will be responsible for managing senior stakeholder relationships and driving business growth in the Retail and Commercial Banking divisions.Key ResponsibilitiesDevelop and execute account plans in...