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Digital Transformation Leader
2 months ago
About the Role
TasWater is embarking on a comprehensive digital transformation journey to enhance its operational efficiency, improve customer experiences, and stay at the forefront of the digital landscape. As part of this initiative, we are seeking a highly skilled and experienced Digital Experience Manager to lead our digital transformation efforts.
Key Responsibilities
- Provide strategic direction and leadership to the Digital Experience team, aligning with TasWater's vision and strategy.
- Oversee the management of IT infrastructure and operations, digital applications, and service centre to enhance operational efficiency.
- Oversee the management of TasWater's IT infrastructure, including systems, networks, storage, and other assets, enhancing its efficiency and reliability to meet business needs and requirements.
- Build and maintain strategic partnerships with vendors and internal stakeholders to drive value and innovation.
- Management of capability and expertise to enhance the delivery of digital and technology operational services and solutions to stakeholders.
Requirements
- Tertiary qualification in Information Technology Operations or a related field.
- Demonstrated senior-level leadership experience in IT service/operations management in large, complex organisations.
- Proven technical expertise in ICT operations and project management within regulated environments.
- Exceptional problem-solving and decision-making skills, with a focus on business outcomes.
- Strong interpersonal and communication skills to effectively lead teams and engage with stakeholders.
About TasWater
TasWater is a leading water utility company in Tasmania, committed to providing safe and reliable water services to the community. We are dedicated to embracing digital innovation to enhance our operational efficiency, improve customer experiences, and contribute to a sustainable future.
What We Offer
TasWater offers a competitive salary package, including a base salary of circa $180,000 (inclusive of superannuation), negotiable dependent on experience. We also offer a range of benefits, including 18 weeks paid parental leave for all parents regardless of tenure and with full superannuation contributions.
