Customer Service Operations Manager

2 weeks ago

Noarlunga Centre, South Australia beBeeLeadership Full time $70,000 - $85,000
Job Summary

We are seeking an experienced Customer Service Team Leader to join our team. In this role, you will be responsible for coordinating and supervising the store operational functions in support of the store culture and the delivery of profitable sales growth.


Key Responsibilities
  • Develop the knowledge and capability of the operations team using a coaching model and development framework
  • Supervise effective and efficient administration processes and systems, ensuring compliance with core policies and standard procedures
  • Support the management team to ensure administrative activities meet compliance and legislative requirements, with emphasis on safety, including in-store processes, incident reporting, and training
  • Manage multi-channel fulfillment in line with procedures, including online, commercial, and click & collect orders
  • Work collaboratively as part of a team in delivering a positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Contribute to The Good Guys brand and store experience to the highest standards through quality merchandising, in-store marketing, and presentation
  • Build and maintain effective working relationships with internal and external stakeholders
  • Continuously improve skills and knowledge through available online platforms and active participation in other development opportunities

Requirements
  • Customer Focus - Does everything through the eyes of the customer
  • Drives Results - Consistently achieves results, even under tough circumstances
  • Develops Talent - Identifies and develops talent to build careers and meet organizational goals

Benefits
  • Competitive remuneration to recognize team members' efforts, which may include generous sales commission and other fantastic incentives to celebrate success
  • Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group
  • Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions
  • 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles
  • Our Employee Assistance Program (EAP) provides counseling and a wide array of other wellbeing resources for team members and their families
  • Our Helping Hands workplace giving program has raised millions for charity partners to support positive impact in the community
  • Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle

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