Internal Account Manager

1 month ago


Carole Park, Queensland, Australia Blackwoods Full time
About the Role

We are seeking a highly motivated and results-driven Internal Account Manager to join our high-performing sales team at Blackwoods. As a key member of our team, you will be responsible for managing and growing a defined portfolio of existing clients, driving sales through proactive account management, and ensuring high levels of customer satisfaction.

Key Responsibilities
  • Maintain, develop, and grow strong client relationships within your dedicated portfolio
  • Identify opportunities for upselling and cross-selling
  • Collaborate with internal teams to meet and exceed customer needs
  • Utilise strategic planning and analysis to consistently achieve sales and trading profit targets
  • Maintain accurate records with up-to-date data in CRM systems
  • Identify opportunities to drive sales through customer education and solution selling
  • Act as the main point of contact for resolving customer enquiries and issues
Requirements
  • Previous experience in an internal outbound sales role
  • Highly developed customer service skills, and driven to exceed customer expectations
  • Strong stakeholder management skills to grow and maintain internal and external relationships
  • Strong problem-solving abilities, and able to work autonomously whilst collaborating across different teams
  • Comprehensive computer and Microsoft Suite skills essential, with CRM and Dynamics experience desirable
  • Previous exposure to industrial, safety, and apparel products is advantageous
About Blackwoods

Blackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. Our people are at the heart of everything we do, and we are committed to providing a safe and inclusive work environment.

What We Offer
  • Competitive salary and incentives
  • Flexible work environment with our "All Can Flex" policy
  • Generous Wesfarmers shares every year
  • Excellent refer-a-friend program - earn up to $2,000 for each referral
  • Regular team events, celebrations, and development opportunities
  • Team member discounts on Wesfarmers products (Kmart, Bunnings, Target & Officeworks)
  • Discounted offers from over 300 corporate partners (for travel, dining, retail, etc)
  • Attractive paid parental leave policy for primary and secondary carers
  • Free onsite parking and more


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