Digital Support Operations Lead

3 weeks ago

Sydney, New South Wales, Australia JD Group Full time
About JD Group

JD Group is a global sports fashion retailer with over 3,400 stores worldwide. We are known for our unparalleled service and style, and we strive to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

Salary

We offer a competitive salary package that reflects your skills and experience.

Job Description

The Digital Support Lead plays a crucial role in managing day-to-day support operations, resolving complex technical issues, and continuously improving support processes. This includes:

  • Overseeing the resolution of technical issues and ensuring timely responses
  • Handling escalated business issues and providing advanced technical solutions
  • Maintaining high standards of customer service and satisfaction
  • Acting as a liaison between the support team, other departments, and management
  • Communicating effectively with business stakeholders, providing clear and concise information
  • Providing regular updates to management on team performance and support-related issues

This role requires strong attention to detail, exceptional verbal and written communication skills, and the ability to effectively deal with difficult situations and problem-solve.

Required Skills and Qualifications

To be successful in this role, you will need:

  • 1-2 years' minimum experience in a similar role
  • Experience using Microsoft Navision System is preferred
  • Intermediate computer literacy with Microsoft Excel
  • Strong attention to detail and high level of accuracy
  • Proven ability to work towards tight deadlines
  • Exceptional verbal and written communication skills
  • Ability to effectively deal with difficult situations and problem-solve
Benefits

We offer a range of benefits, including:

  • Monthly culture committee events
  • Central CBD location
  • Pre-pay day lunches
  • Birthday leave
  • Competitive Salary
  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

  • Digital Strategy Lead

    2 weeks ago

    Sydney, New South Wales, Australia Adelphi Digital Full time

    Salary: AU$90,000 - AU$120,000 per yearAbout Adelphi Digital:Adelphi Digital is a leading international digital consultancy with a strong presence in Sydney. Our team of experts helps clients navigate the ever-changing digital landscape and achieve their business objectives.Job Description：We are seeking an experienced Digital Strategy Lead to join our...

  • Digital Experience Lead

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution Digital, an award-winning full-service digital agency dedicated to delivering remarkable results.Job Title:Digital Experience LeadAbout the Role:This is a leadership position responsible for implementing and refining our exceptional Experience product. You will lead a high-performing team of managers and strive for better client results and...

  • Digital Investment Lead

    1 month ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About the Role:As a key member of the Resolution Digital team, you will be responsible for leading the investment process and media buying delivery across our brand portfolio. This role requires strong leadership skills, with the ability to manage senior-level clients and oversee the management of brand client relationships.Your Day-to-Day:Manage...

  • Digital Strategy Lead

    3 weeks ago

    Sydney, New South Wales, Australia Adelphi Digital Full time

    About Adelphi Digital">We are a digital consultancy with a passion for creating innovative solutions for our clients. With a strong presence in Sydney, we are expanding our team and looking for an exceptional Digital Consultant to join us.Job Description">">To succeed in this role, you will have expertise in digital communications, including content, web...

  • Digital Experience Lead

    4 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Job OverviewWe are seeking a highly skilled Front-End Developer to lead the development of cutting-edge digital experiences for our clients. As a key member of our team, you will play a crucial role in shaping the digital future for high-profile brands.About the RoleThe successful candidate will be responsible for designing and engineering high-performance...

  • Digital Programmatic Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia S2M Digital Recruitment Full time

    The Company OverviewS2M is a leading media and communications company with a diverse portfolio of well-known brands and platforms. They are committed to delivering engaging, relevant, and high-quality content to their audiences across various digital channels.We are seeking a highly organized and skilled Digital Programmatic Operations Specialist to join our...

  • Digital Technology Lead

    2 weeks ago

    Sydney, New South Wales, Australia Allens Operations Pty Ltd Full time

    About Allens Operations Pty LtdWe are a leading professional services firm with a strong focus on innovation and client satisfaction. Our teams work collaboratively to deliver exceptional results, and we're seeking a talented Digital Technology Lead to join our Marketing team.Compensation PackageThe successful candidate will receive a competitive salary of...

  • Digital Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia LION Digital Full time

    At LION Digital, we are revolutionizing the way businesses interact with their customers. We need an experienced Sales focused Executive Assistant to provide high-level administrative support in a dynamic and fast-paced environment.The ideal candidate will work closely with an executive on various tasks related to their responsibilities, ensuring seamless...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    We are Resolution, a leading digital agency that delivers exceptional results for our clients.Job DescriptionThe Digital Experience Director is responsible for driving the development and growth of our digital experience product.You will lead a high-performing team of managers and collaborate with our national product leads to implement a unified approach...

  • Lead Digital Developer for Sydney Agency

    3 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    About Bigwave DigitalWe are a creative digital agency based in Sydney, delivering innovative solutions that capture the imagination of our clients and their customers.

  • Digital Strategy Expert

    1 month ago

    Sydney, New South Wales, Australia Adelphi Digital Full time

    Digital Strategy ExpertWe are looking for a Digital Strategy Expert to join our team at Adelphi Digital in Sydney. As a Digital Strategy Expert, you will be responsible for developing and implementing digital strategies that drive business growth and improve customer engagement.Key Responsibilities:• Conduct thorough analysis of clients' businesses to...

  • Digital Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    **About Us**Resolution Digital is an award-winning, full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital to deliver exceptional experiences and outcomes for our clients.We've experienced significant growth in recent years, adding over 166 new team members and promoting 70 internally. This expansion...

  • Digital Campaign Specialist

    3 weeks ago

    Sydney, New South Wales, Australia S2M Digital Recruitment Full time

    About S2M Digital RecruitmentWe are currently recruiting on behalf of Australia's leading media and communications company.This company delivers engaging, relevant, and high-quality content to their audiences across various digital channels. A diverse culture awaits you!The Role: Digital Campaign CoordinatorThis role will involve generating media schedules,...

  • Digital Solutions Architect

    2 weeks ago

    Sydney, New South Wales, Australia Bigwave Digital Full time

    Unlock Your Potential as a Digital Solutions ArchitectWe are seeking an exceptional Digital Solutions Architect to join our team at Bigwave Digital. As a seasoned professional with a passion for AEM and Java, you will have the opportunity to leverage your expertise in designing and delivering innovative digital solutions that meet the evolving needs of our...

  • Digital Experience Director

    4 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Be a Part of Our Exceptional Digital TeamResolution Digital is a leading full-service digital agency dedicated to creating remarkable results for our clients. We are seeking an exceptional Digital Experience Director to join our team.This role requires a strategic leader who can implement and refine an exceptional Experience product, including experience and...

  • Digital Experience Director

    2 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About UsAt Resolution Digital, we're a full-service digital agency that pushes the boundaries of digital to deliver remarkable results. Our mission is to deliver exceptional digital experiences and drive business outcomes for our clients.Experience Account Director RoleWe're seeking an experienced Digital Experience Director to lead our team in implementing...

  • Strategic Digital Marketing Lead

    3 weeks ago

    Sydney, New South Wales, Australia S2M Digital Recruitment Full time

    Located in the Sydney CBD, we are a full-service marketing agency offering a hybrid work model that provides an excellent balance of flexibility and office collaboration. Our company has earned a strong reputation for delivering innovative solutions to our clients.The role involves managing client relationships, developing strategic recommendations, and...

  • Digital Experience Director

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    About UsResolution Digital is a leading full-service digital agency that delivers exceptional results for our clients. As a renowned award-winning agency, we push the boundaries of digital to deliver remarkable experiences.

  • Digital Strategy Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Adelphi Digital Full time

    Company OverviewAdelphi Digital is a leading international digital consultancy with a strong presence in Sydney. We specialize in creating innovative digital communication and technical solutions for clients across various sectors.

  • Digital Experience Strategist

    3 weeks ago

    Sydney, New South Wales, Australia Resolution Digital Full time

    Company OverviewAt Resolution Digital, we are committed to delivering remarkable results for our clients. Our mission is to push the boundaries of digital and deliver exceptional experiences.About the RoleWe are seeking an experienced Digital Experience Strategist to lead a high-performing team and drive business growth through innovative digital...