Voice Systems Expert

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $100,000 - $124,999

As a Voice Systems Expert, you will play a critical role in ensuring the smooth operation of our contact center technology. This is an exciting opportunity to join our team and contribute to the success of our business.

The primary function of this position is to provide technical support for our voice systems, ensuring that they are running efficiently and effectively. You will work closely with various stakeholders, including IT, operations, and customer service teams, to identify and resolve issues.

This is a challenging role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you have a passion for technology and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities:
  • Provide technical support for voice systems, identifying and resolving issues in a timely and efficient manner.
  • Work closely with stakeholders to understand their needs and provide solutions that meet their requirements.
  • Analyze complex problems and develop effective solutions that meet business objectives.
  • Collaborate with other teams to ensure seamless integration of voice systems with other technologies.
  • Develop and maintain documentation on voice system configurations, troubleshooting procedures, and best practices.
Requirements:
  • Minimum 3 years experience in contact center technology or a related field.
  • Strong analytical and problem-solving skills, with ability to analyze complex data and develop effective solutions.
  • Excellent communication and interpersonal skills, with ability to work with diverse stakeholders at all levels.
  • Experience with voice systems, including Avaya, Cisco, and Genesys.
  • Knowledge of network protocols, including TCP/IP, DNS, and DHCP.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Preferred Qualifications:
  • Certification in contact center technology or a related field.
  • Experience with cloud-based voice systems.
  • Knowledge of security protocols, including SSL/TLS and VPN.

This is an exciting opportunity to join our team and contribute to the success of our business. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply.

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