Software Technical Expert

4 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $85,000 - $110,000
Job Description:

As a Support Analyst, you will be responsible for delivering exceptional service and technical expertise for a suite of mission-critical software solutions. This role is perfect for someone who thrives on problem-solving, enjoys working in a fast-paced environment, and takes pride in helping customers get the most out of their technology.

You will be part of a collaborative support team, handling technical issues across software, networks, and databases, while working directly with stakeholders to ensure systems run smoothly. Alongside day-to-day troubleshooting, you will contribute to process improvements and knowledge sharing, helping to drive efficiency and enhance service delivery.

  • Provide technical support for software, network configurations, databases, and application environments.
  • Triage, diagnose, and resolve production issues—ensuring clear communication and timely resolution.
  • Conduct code-level troubleshooting and ensure software consistency across all environments.
  • Monitor and maintain system performance in a 24/7 operational environment.
  • Test and validate new software releases prior to deployment.
  • Maintain detailed system documentation and operating procedures.
  • Collaborate with technical teams and stakeholders to implement fixes, patches, and enhancements.
  • Proactively manage customer expectations, ensuring service delivery meets or exceeds agreed standards.
Required Skills and Qualifications:

The ideal candidate will possess tertiary qualifications in Computer Science or a related field, along with strong experience in IT support, database server management (Oracle, SQL), and troubleshooting. A solid understanding of networking protocols and security practices is also essential.

Additionally, the successful candidate will demonstrate excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences. Proficiency with Windows and Microsoft products is also required.

  • Tertiary qualifications in Computer Science or related field.
  • Strong experience in IT support, with expertise in database server management (Oracle, SQL) and troubleshooting.
  • Solid understanding of networking protocols and security practices.
  • Ability to manage multiple technical issues with strong prioritisation skills.
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
  • Proficiency with Windows and Microsoft products.
Benefits:

This role offers a competitive salary package, along with opportunities for career growth and professional development. You will be part of a dynamic and collaborative team, working on challenging projects that make a real difference.

Others:

As a Support Analyst, you will have the opportunity to work on a variety of exciting projects, from troubleshooting complex technical issues to implementing process improvements. You will be supported by a dedicated team of professionals, who are passionate about delivering exceptional service and technical expertise.

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