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Slot Operations Manager Assistant

2 weeks ago

City of Greater Shepparton, Australia Seminole Tribe of Florida Full time

Job Description

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The Assistant Slot Shift Manager is responsible for providing leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and processes that support the SLOT operations while maintaining the highest standards of player service.

Responsibilities

  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Responsible for enforcement of all departmental rules, policies, and regulations.
  • Responsible for accountability of all issued and non-issued SLOT keys and equipment.
  • Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
  • Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
  • Responsible for ensuring all SLOT machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
  • Responsible for direct-line communication with SLOT Departmental staff.
  • Responsible for handling customer service issues.