Client Success and Delivery Manager
7 days ago
About GroupM Australia & New Zealand
Role OverviewThis position sits within our global media performance organisation that unites GroupM Practises (search, social, programmatic, ad-ops, commerce) and Solutions (Finecast, Xaxis, Sightline and Goat). You will be embedded and exclusively working across EssenceMediacom Australia.
We aim to create a workplace culture that supports our people, promotes diversity, and fosters growth. Our success is driven by our eclectic, diverse, and talented people.
Main Responsibilities- Implement and manage biddable campaigns for key clients, supporting the planning function.
- Supervise elements of team workload, ensuring client demands are met.
- Drive efficiency gains across the department through effective biddable operations.
A senior professional in biddable operations, you will drive efficiency gains across the department. With a drive and passion for digital media, you'll step into a management role by developing key leadership skills to complement your technical expertise.
Main Relationships- Collaborate closely with internal teams.
- Establish strong relationships with media, data, and technology partners.
- Foster deep trust and understanding with agency client teams.
- Contribute to great teamwork in your immediate team.
- Oversee workflow of junior team members, escalating issues promptly.
- Hold regular performance evaluation meetings with reports, setting clear KPIs and monitoring achievement.
- Provide clear guidance and instruction when working with, teaching, or helping others.
- Deliver end-to-end biddable campaigns, ensuring QA compliance and best practice.
- Identify and drive innovation and best practice opportunities within your teams.
- Guide and enrich advanced biddable capabilities via hands-on and coaching experiences.
- Work with your manager to develop testing frameworks advancing our capabilities.
- Lead initiatives improving agency and client capabilities, working across vendors and partners.
- Cultivate strong relationships with clients at a junior and intermediate level.
- Develop your skills in media planning principles.
- Ensure all team financial and compliance processes are followed accurately.
- Maintain a strong perspective on in-scope services for your clients.
- Provide hands-on leadership to junior staff in dealing with commercial issues.
- Attention to detail: High attention to detail across all work, spotting potential issues ahead of time.
- Organisation: Confidently able to optimise work and support the wider team.
- Team & collaboration: Valued member of the team, actively supporting and contributing to team efforts.
- Communication: Manage conflict to a resolution, adapting communication style.
- Analytical: Create new approaches to managing complex information.
- Flexibility: Adapt to new ideas and initiatives, displaying a positive attitude.
- Proactivity/taking the initiative: Work autonomously, focused on achieving results.
- Problem solving: Define complex problems, identify optimal and alternative solutions.
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