Application Support Coordinator

4 weeks ago


Perth, Western Australia inx software Full time

About the Role

We are seeking an experienced Application Support Coordinator to join our Application Support Services team based in Perth on a full-time basis.

As the Application Support Coordinator, you will be responsible for:

  • Answering phone calls and managing tickets to ensure timely resolution and accurate triage.
  • Resolving or escalating cases while maintaining open communication with stakeholders.
  • Developing a deep understanding of our products to provide efficient support.
  • Completing internal and external reporting, and assisting with document creation and knowledge base management.
  • Adhering to Organisational Level Agreements (OLA's) and Service Level Agreements (SLA's) where applicable.

About You

We are looking for someone with excellent communication skills, exceptional time management, and a proactive approach to problem-solving.

You will need to have:

  • A tertiary qualification in a technology-related discipline (desirable but not essential).
  • 2+ years of experience in an application support role or 3+ years of hands-on experience using INX Software (preferably in an administrative capacity).
  • Strong verbal and written communication skills.
  • A strong customer-centric focus with proven customer service skills.
  • Demonstrated ability to prioritise work and employ time management skills.
  • ITIL certification (desirable).

Working at INX Software

We value our employees and strive to create a supportive environment that fosters growth and development.

Some of our benefits include:

  • Flexible working arrangements to promote work-life balance.
  • Learning and development platforms to support personal and professional growth.
  • Employee Assistance Program providing confidential counselling and resources.
  • Access to our Wellbeing Centre and gym discounts.
  • Cashback discounts and exclusive deals through our Rewards platform.

We are committed to responding to every applicant and invite you to apply with your resume for consideration.



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