Application Support Coordinator
4 weeks ago
About the Role
We are seeking an experienced Application Support Coordinator to join our Application Support Services team based in Perth on a full-time basis.
As the Application Support Coordinator, you will be responsible for:
- Answering phone calls and managing tickets to ensure timely resolution and accurate triage.
- Resolving or escalating cases while maintaining open communication with stakeholders.
- Developing a deep understanding of our products to provide efficient support.
- Completing internal and external reporting, and assisting with document creation and knowledge base management.
- Adhering to Organisational Level Agreements (OLA's) and Service Level Agreements (SLA's) where applicable.
About You
We are looking for someone with excellent communication skills, exceptional time management, and a proactive approach to problem-solving.
You will need to have:
- A tertiary qualification in a technology-related discipline (desirable but not essential).
- 2+ years of experience in an application support role or 3+ years of hands-on experience using INX Software (preferably in an administrative capacity).
- Strong verbal and written communication skills.
- A strong customer-centric focus with proven customer service skills.
- Demonstrated ability to prioritise work and employ time management skills.
- ITIL certification (desirable).
Working at INX Software
We value our employees and strive to create a supportive environment that fosters growth and development.
Some of our benefits include:
- Flexible working arrangements to promote work-life balance.
- Learning and development platforms to support personal and professional growth.
- Employee Assistance Program providing confidential counselling and resources.
- Access to our Wellbeing Centre and gym discounts.
- Cashback discounts and exclusive deals through our Rewards platform.
We are committed to responding to every applicant and invite you to apply with your resume for consideration.
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