Senior Virtual Care Partnership Specialist
1 week ago
About Us
At McLean Care, we're passionate about delivering innovative solutions to the aged care sector. Our cutting-edge platform, iAgeHealth, is revolutionizing the way healthcare services are provided in rural and regional communities.
Your Role
We're seeking an experienced Customer Success Coordinator to join our team. As a Senior Virtual Care Partnership Specialist, you'll be responsible for building strong relationships with our clients, providing strategic guidance to maximise their satisfaction, and driving positive rates of client retention.
Your Key Responsibilities
- Client Success: Ensure clients achieve their goals in using our innovative digital healthcare service, iAgeHealth.
- Relationship Building: Build trust and rapport with clients to understand their needs and provide tailored support.
- Strategic Guidance: Offer expert advice to clients on how to maximise the benefits of iAgeHealth.
- Problem-Solving: Collaborate with clients to resolve any issues and ensure a seamless experience.
- Onboarding: Provide comprehensive training and support to new clients to ensure a smooth transition.
Your Requirements
- Experience: 2+ years demonstrated experience in Customer Success and/or Customer Retention.
- Skills: Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships. Solid grounding in selling skills, problem-solving, and critical thinking.
- Qualifications: Higher Education Qualifications in Healthcare Management, Business, Commerce, Information Technology, or a related field.
Benefits
- Competitive Salary: $80,000 - $100,000 per annum, depending on experience.
- Superannuation: Competitive superannuation package.
- Professional Development: Access to scholarship programs and professional development opportunities.
- Employee Benefits: Enjoy a range of employee benefits, including salary packaging, travel opportunities, and more.
About You
We're looking for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer success and a keen interest in the aged care sector, we'd love to hear from you.
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