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Hotel Operations Manager

2 months ago

Penrith Municipality, Australia Mercure Full time
{"Job Title": "Assistant Manager", "Job Description": "Lead the Front Office Team

As an Assistant Manager at Mercure Penrith, you will be responsible for leading the Front Office team and providing a welcoming experience for our guests. You will coordinate and manage the day-to-day operations of the hotel, ensuring that every guest interaction is positive and productive.

Key Responsibilities:

  • Manage the Front Office team to deliver exceptional guest service
  • Coordinate and manage the day-to-day operations of the hotel
  • Be proactive and resourceful in attending to guest requests
  • Take initiative to ensure that interactions with our customers are positive and productive
  • Provide guidance, support, training, and leadership to all employees
  • Monitor training and offer guidance to employees while on shift
  • Assist in all areas of the hotel during peak times to eliminate potential issues
  • Take responsibility for the health and safety of all patrons, guests, and staff members

What We're Looking For:

  • Previous Front Office experience in the hotel industry is essential
  • An uncompromising commitment to providing an exceptional experience for our guests
  • A natural, bright, and bubbly customer service style that sets you apart from the rest
  • Be a calming influence in the midst of a high-pressure, fast-paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of
  • Natural leadership skills with demonstrated results in developing and motivating teams, your lead-by-example approach will be infectious
  • Be a progressive, creative professional who remains pragmatic and focused in an ever-changing and challenging environment
  • Must be available to work evening shifts (3:00pm - 11:00pm) weekdays, weekends, and public holidays

What's in it for you:

  • Great benefits - worldwide accommodation and food & beverage discounts from your first day
  • Live in Sydney's Western Suburbs? Work close to home and avoid the commute to the Sydney CBD
  • Endless learning & career development opportunities with Australia's largest hospitality group - Accor
  • Industry-leading training and development opportunities with Accor Academy
  • Work your way at Accor with flexible work arrangements
  • Be part of a dynamic hotel environment with a supportive and fun team
"}