Fitness and Customer Experience Professional
5 days ago
Unlock a Rewarding Career in Customer Service
We are seeking an exceptional individual to fill the role of Member Services Officer. As a key member of our team, you will provide top-notch customer service to our members and ensure their needs are met.
About Our Team
We are passionate about creating a fitness community that is inclusive, encouraging, and empowering of everyone. With 24-hour access, 7 days a week, our national network of health clubs spans across Australia, featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling.
The Role
- Provide exceptional customer service to all customers, both in person and over the telephone.
- Apply sound cash handling principles and use of Point of Sale (POS) systems.
- Promote our services and programs to customers and accept customer bookings and enrolments.
- Prospect for new business and represent us in a positive and professional manner.
Key Responsibilities
- Passionate about fitness and delivering high-quality customer service.
- Excellent communication skills and ability to work effectively in a team environment.
- Ability to work independently and manage multiple tasks and responsibilities.
Requirements
- Previous experience in a similar position highly advantageous.
- Hold current First Aid & CPR Certification.
- Working With Children Check (or equivalent) & National Police Check.
What We Offer
- A fun and supportive work environment.
- Opportunities for career advancement and professional development.
- A competitive salary package and benefits.
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