Senior Digital Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Boral Full time

Customer Experience Leadership Opportunity

We are seeking an innovative Senior Digital Customer Experience Manager to elevate our digital channel efforts for Boral. This role is ideal for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels.

Your Key Responsibilities

  • Ensure our digital channel delivers exceptional experiences end to end.
  • Develop and execute customer strategies to enhance customer satisfaction, loyalty, and retention, driving volume and growth.
  • Retain customers by enhancing their digital journey and engagement.
  • Develop and manage relationships with third-party partners to deliver outstanding digital experiences.
  • Drive growth and sales through innovative digital strategies and partnerships.
  • Identify digital enhancements to drive service sufficiencies and competitive advantage.
  • Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention, and growth.
  • Collaborate with internal and external stakeholders to ensure alignment with business goals.
  • Continuously assess and refine digital strategies to maximize customer and organisational goals.

Requirements

  • Bachelor's degree in business administration, Organisational Development, Communication, Human Resources, or related field.
  • 6+ years of experience in digital channel management and user experience.
  • Proven experience in digital customer experience management, particularly in mobile channels.
  • Strong background in driving customer engagement, retention, and growth through digital platforms.
  • A proactive and innovative approach to problem-solving and continuous improvement.
  • Strong leadership capabilities to guide and inspire teams towards achieving strategic goals.
  • Excellent communication in effective collaboration with stakeholders and external partners.
  • Experience in project management and customer journey mapping.
  • Strong analytical and strategic thinking abilities to develop and execute impactful digital strategies.

About the Opportunity

  • Modern offices and workstations, close to public transport options.
  • Iconic market leader committed to driving sustainable outcomes.
  • We are Australian-owned and operated.

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