Healthcare Administrative Assistant

4 days ago

Ivanhoe East, Australia ForHealth Group (Dayforce) Full time
Opportunity Overview

We are seeking a highly skilled and dedicated Casual Medical Receptionist to join our team at ForHealth Medical Centres in Ivanhoe East, VIC.

About the Role

This is an exciting opportunity to work as part of a dynamic team, providing exceptional customer service to patients and supporting healthcare professionals. As a key member of our front desk reception, you will be responsible for managing the flow of patients, scheduling appointments, answering telephone calls, and performing general administration duties.

Key Responsibilities
  • Patient Greeting: Welcoming patients into our centre with a professional and courteous demeanor.
  • Data Management: Collecting and entering patient details into our database efficiently.
  • Scheduling: Coordinating appointments as required, ensuring smooth communication with patients and healthcare professionals.
  • Customer Service: Responding to telephone calls and enquiries with a high level of professionalism and courtesy.
  • Administrative Support: Providing additional support to the team as needed, including ad hoc tasks and projects.
Requirements and Qualifications

To succeed in this role, you will possess:

  • Excellent Customer Service Skills: Demonstrated ability to provide exceptional service to patients and internal stakeholders.
  • Strong Communication Skills: Ability to communicate effectively with patients, healthcare professionals, and other stakeholders.
  • Attention to Detail: Meticulous approach to data entry and record-keeping.
  • Multi-tasking and Prioritization: Ability to manage competing priorities and deadlines.
  • Knowledge of Pracsoft/Medtech: Familiarity with practice management software is an advantage.
Benefits and Opportunities

As a valued member of our team, you will enjoy:

  • Competitive Hourly Rate: $25-$30 per hour, depending on experience.
  • Employee Benefits: Access to employee discounts, mental health support, and wellbeing programs.
  • Professional Development: Opportunities for training, development, and career growth within the ForHealth Group.

$27.50 estimated hourly rate based on industry standards for medical receptionists in Melbourne.

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