Laboratory Asset Site Manager

3 weeks ago

Melbourne, Victoria, Australia Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled and experienced Laboratory Asset Site Manager to join our team at Thermo Fisher Scientific. The successful candidate will be responsible for conducting site operations in accordance with program contract and Statement of Work terms and conditions.

Key Responsibilities
  • Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.
  • Develop and maintain positive and professional working relationships with clients, service vendors, and Thermo Fisher staff.
  • Strive for customer satisfaction and loyalty.
  • Support the development of quarterly business reviews and participate in meetings as required.
  • Assist in data collection and analysis of customer metrics to include financials, compliance, growth, and profitability.
  • Support action plans and tracking mechanisms to drive continuous improvement.
  • Ensure compliance and regulatory guidelines are met specific to asset management and services program.
  • Responsible for accurate data input to Resource Center database.
  • Monitor and support service activities and customer concerns.
  • Interact with customers and vendors to schedule site service visits.
  • Meet and escort engineers into the laboratory.
  • Obtain and review field service reports and invoices.
  • Verify and update the CMMS with the most up-to-date information.
  • Support problem resolution and customer concern at account as needed.
  • Assist with the resolution of service or billing issues.
  • Search and provide alternate methods of service or parts.
  • Follow established procedure for high dollar repairs.
  • Adhere to all Thermo Fisher and customer security and safety procedures.
  • Participate in PPI project teams as assigned.
  • Other appropriate duties as assigned by Thermo Fisher management.
  • Travel to multiple client locations as applicable.
Requirements
  • Associates degree or equivalent experience; bachelor's degree strongly preferred.
  • Fluent in the English language.
  • 1-2 years of proven experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.
  • Familiarity with CMMS systems and proficiency in using related software for data management.
  • Experience in a customer-facing position.
  • Ability to make commitments, track and communicate progress, and follow through until completion.
  • Builds customer allegiance and strong, professional client relationships.
  • Effective communication skills, both written and verbal, to interact with engineers, suppliers, and internal partners.
  • Work independently and proactively to resolve customer issues.
  • Excellent time management and ability to prioritize work based on business and client needs.
  • Effective problem-solving.
  • Proficiency with Microsoft Word, Excel, PowerPoint.
  • Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
Working Conditions
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations, and laboratory environments.
  • May be required to work independently within customer location.
  • Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
  • Level of Physical Requirements: Light to medium work.
  • Level of Visual Acuity: Clerical, professional, administrative.
  • May pass through areas where chemical-based allergens may be in use.
  • Depending on area of building, personal protective equipment may be worn.
  • Some areas require steel toe shoes, bump hats, and/or safety glasses.
  • Must be able to work hours required to get the job done.
  • Required to travel by airplane and automobile for meetings and training as necessary.

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