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Assessment Team Lead

1 month ago

Lidcombe, Australia Fuse Recruitment Full time
About the Role

We are seeking a highly skilled and experienced Assessment Team Leader to join our Home Claims team. As a key member of our team, you will be responsible for leading teams that conduct digital/virtual/in-person assessments of properties insured by our client to determine cause, coverage & repair of damages.

Key Responsibilities:

  • Lead and manage direct reports to achieve great outcomes for internal & external stakeholders
  • Coach and develop your team to excel in accuracy, compliance, project management, software usage & techniques
  • Escalation point - resolve complex & escalated claims to support your team
  • Performance management – work with HR and your direct reports to regularly evaluate performance & collaboratively improve

Requirements:

  • Construction trade qualifications OR experience working in a similar position is essential
  • Computer competence (skills testing may be required)
  • Ability to thrive in fast-paced high-pressure environments and ambition to grow alongside the business
  • Ability to prepare construction & damage repair quotes and estimations (training provided)
  • Completion of a background check during the interview process and prove full working rights in Australia
  • Proven experience leading teams

What We Offer:

  • Regular salary reviews
  • Additional days of leave – you'll receive a paid 'ME' day and one paid volunteer leave day annually
  • Option to purchase up to two additional weeks of leave per year
  • Paid parental leave
  • Continuous development opportunities
  • Insurance discounts & employee benefits
  • High performance is rewarded ($$$)
  • Celebrate success – regular social & community activities including annual celebrations, family fun days and events across each of the sites