Hospitality Specialist
6 days ago
Mercure Hotels is a global network of 950+ hotels across 60+ countries, committed to providing exceptional guest experiences. Our mission is to enlighten guests to the treasures of each destination, offering high-quality standards with a true take on locality.
Job Description
We are seeking a highly skilled and motivated Guest Service Agent to join our team at Mercure Brisbane Spring Hill. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service, including personalized greetings, efficient check-in/out processes, and handling queries and requests promptly.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a warm and welcoming experience for all guests.
- Manage guest accounts, process payments, and maintain accurate records of guest preferences and special requirements.
- Ensure the Front Office is well-stocked and operate in compliance with hotel policies, procedures, and service standards.
- Coordinate with housekeeping and other departments to fulfill guest needs and special requests.
- Assist with concierge duties, providing local information and recommendations.
Requirements:
To be successful in this role, you will need to have:
- Relevant hospitality experience, preferably in hotels, with knowledge of Opera/Cloud and MS Office Suite.
- Excellent organizational and communication skills with a strong customer service focus.
- Ability to work well under pressure in a fast-paced environment.
- Flexible availability to work a rotating roster, including weekends and public holidays.
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